Manager: Experience and HR Services

Description

• The role is responsible for managing employee relations, payroll, compliance, and diversity and inclusion initiatives within the Bank
• It focuses on fostering accountability and creating a culture of responsibility, transparency, and outcome-based performance
• The incumbent will streamline and modernize HR operations to enhance efficiency and ensure compliance with legal and regulatory standards
• In addition, the role is accountable for delivering effective internal stakeholder services and experiences by proactively engaging with internal clients, addressing people-related matters effectively, and ensuring that Human Capital services are businessaligned, responsive, and add measurable value to the employee experience across the Bank
• PATERSON GRADE D2

Duties

• Operational Management:
• Develop, implement, and maintain employee relations strategies, ensuring that all employee interactions reflect accountability and transparency
• Lead and manage disciplinary hearing and grievance processes, ensuring accountability from both employees and managers in the process, while ensuring fairness and adherence to legal and Bank’s policies
• Design and implement HR communication campaigns to keep employees informed and engaged regarding HR policies, processes, and initiatives
• Review, make recommendations and implement the reward and remuneration strategy
• Oversee payroll processes, ensuring consistent and accurate, timely processing of payroll in compliance with legislation, policies and standards
• Conduct regular benefits and rewards benchmark analysis, analyze and provide recommendations
• Establish and maintain robust controls and audit mechanisms to ensure HC full compliance with internal policies and external regulatory requirements
• Develop and manage wellness programs, promoting employee health, well-being, and work-life balance, monitor and oversee the implementation thereof
• Lead wellness initiatives including health screenings, awareness sessions, financial planning, and other wellness activities
• Implement digital HR solutions to streamline processes, including employee self-service portals, AI-driven tools, and automated reporting systems
• People Management:
• Lead and coach direct reports, fostering a culture of excellence and continuous improvement
• Set performance standards and key performance indicators (KPIs) for the team, and monitor progress regularly in alignment with the annual performance review cycle

Requisites

• Qualifications & Experience:
• A Bachelor’s degree (NQF level 7) in Human Resources, Industrial Relations, or a related field
• A certificate in dispute resolution will be an added advantage
• Minimum of 5 years of HR management experience, with 3 years at supervisory, with a focus on employee relations
• Excellent verbal and written communications skills
• Excellent customer orientation/focus
• A high-level of confidentiality
• Well-developed interpersonal sensitivity and teamwork orientation
• A keen attention to detail
• Excellent organizing skills

Notes

• The DBN offers market related remuneration packages commensurate with experience and qualifications
• Applications will be treated in strictest confidence
• Interested candidates should forward their resumes, which should include three contactable references and certified supporting documents
• Applicants who do not receive any response within three weeks after the closing date must accept that their applications were not considered favourably

How to Apply

1. Documentation

• Cover Letter
• Curriculum Vitae

2. Application

• Send your Documentation to Human Resources at recruitment@dbn.com.na the Subject line “Manager: Experience and HR Services"
• Indicate the source of this job post: working.co.na