Foreign Exchange Consultant

Description

• This position delivers sales and support services to the foreign exchange clients of the Bank
• The role will provide sales support on the entire range of foreign exchange products and is responsible for the timely resolution of cross-border payment related queries
• Provide support to the Treasury Sales Manager, the Manager: Customer Service and the Foreign Exchange Consultants to optimize customer service standards

Duties

• Strategic Focus:
• Responsible for effectively attending to all cross-border related queries, advise on standard processes and procedures for all foreign exchange services and products, as well as on Rules and Regulations as per the Currency and Exchange Manual, FIC and any other Regulatory requirements
• Responsible for identifying barriers to business development that emanate from sales and service delivery dissatisfaction and refer to Management with suggestions on how to address these issues
• Develop a credible network – establish relationships across all functional levels including RBS, Treasury, IBS, SWIFT and all other relevant
• Departments to ensure operational efficiency and client satisfaction
• Assist with research and implementation of improved processes and procedures within Treasury, International Banking and other relevant areas of the bank to ensure optimum customer experience
• Provide administrative and relationship support to the Treasury Sales Manager and Manager: Customer Service
• Risk Management and Compliance:
• Ensure adherence to all local and international Regulatory requirements including BoN Determinations, AML and Exchange control requirements
• Ensure adherence to all strategies, policies, plans and limits relevant to the bank, specifically regulatory, liquidity and market risk
• Identify and Report on all risks in accordance with Policies and guidelines
• In-depth knowledge of IBS products, as well as Regulatory and Compliance requirements in order to accurately advise clients and ensure both the client and the bank fully comply with all laws and Regulations e.g. AML, Exchange Control and BON Determinations
• In-depth knowledge of the Banks systems e.g Phoenix, Appworks, FM Canvas, SWIFT
• Customer Service Delivery:
• Attend to all customer queries and complaints within reasonable time and in line with internal policies
• Provide feedback regarding customer concerns to specific product features, pricing, and new product development needs
• Process client requests, resolve client inquiries, and ensure key client information and documentation is up-to-date
• Monitor and report on customer requirements for solutions delivery with regards to the entire foreign exchange products range as well as optimising customer service standards
• Provide support to RBS, CIB, CPW and other related departments to ensure highest level of service across the Bank
• Take ownership of client and foreign bank investigations collaborate with operational and back office teams to ensure effective resolution
• Ensure that clients and branches are handled in a professional manner and with accurate information about the Bank’s foreign exchange products and services
• General:
• Responsible for effective and efficient execution and control of all administrative activities related to enquiries in compliance with the Bank’s policies, procedures, rules and regulations.
• Responsible to ensure resolution of customer account queries and issues
• Properly escalate unresolved queries to the next level of support
• Update customer data and produce activity reports
• Must be prepared to perform any other reasonable and lawful instruction or task as instructed by Line Manager, Head of Sales, Chief Treasurer or EMT member, ensuring it is carried out on time and correctly

Requisites

• Minimum Requirements:
• Grade 12
• Bachelor’s degree or equivalent will be an added advantage
• Experience/Knowledge and Skills:
• At least 3 - 5 years banking experience
• Experience in International Banking/foreign exchange environment will be an advantage
• Strong understanding of international banking products, services and credit policies
• Excon experience will be an added advantage
• Knowledge and understanding of the Bank’s products, systems and procedures
• High level of computer literacy and accuracy
• Sound accounting and reconciliation skills (understand entries and be able to do simple to complicated account reconciliations – must understand
• the accounting of treasury products)
• Problem solving skills based on relevant experience (day to day problems)
• Good analytical skills
• Planning, Analytical and Organization skills
• Excellent Customer Service orientation and networking
• Learning and Researching
• Positive attitude towards system and system changes
• Exceptional interpersonal and client service skills
• Detail oriented and ability to multi-task with strong organisational and time management skills

Notes

• Only shortlisted applicants will be contacted