FNB Namibia is recruiting a Call Centre Agent OBR, to be based in Windhoek, Namibia.
Description
- To process incoming or outgoing customer calls and sell Insurance products to clients via the call centre
Duties
- Process incoming or outgoing customer calls, and sell FNB Insurance products to clients via the call centre
- Contribute to cost efficiencies through responsible utilization of work-related resources
- Achieve expected financial targets and uphold associated service levels
- Deliver customer service through adherence to quality service standards
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Achieve sales and new client acquisition targets to contribute to profit and growth of business
- Perform inbound and outbound sales action to ensure growth of the insurance client base
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets
- Identify and utilize opportunities to assess and improve own performance
Requisites
- Have a grade 12
- Have 1-3 years of experience in an insurance and administrative environment
Notes
- Only shortlisted applicants will be contacted