Administration Specialist

Description

• The successful incumbent should display exceptional client service skills and providing outstanding after-sales service to brokers and agents

Duties

• Capturing, Processing and authorising policy amendments
• Handling broker and agents queries professionally and providing excellent after-sales service
• Provide sound service and administrative support to brokers and agents as required by management
• Assistance in departmental requirements as required by management
• Effective administrating of workflow process and arrangements
• Detection, reporting and follow-up on system-; and process-related matters
• Remain within Service Level Agreement as agreed by management

Requisites

• Qualifications and Experience:
• Grade 12 Certificate and further tertiary qualification will be an added advantage
• At least two years’ experience in a financial service environment
• Knowledge and Skills:
• Excellent communication skills (English and Afrikaans)
• Creative, innovative and team player
• Problem solving, assertiveness and client-service orientated
• Computer Literate (Ms Office package)
• Personal Attributes:
• Plans and aligns - Contributing independently
• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently

Notes

• Only shortlisted applicants will be contacted