Vacancy

Administrator (m/f)

FNB NAMIBIA

FNB Namibia is recruiting an Administrator (m/f), to be based in Windhoek, Namibia.
Duties
  • Provide efficient and effective administration support to ensure the smooth running of a functional area
  • Responsibilities:
  • Identify and escalate potential risks which may lead to increased costs
  • Adhere to standards and procedures to reduce costs
  • Identify process improvements to save costs
  • Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
  • Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
  • Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
  • Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
  • Establish relationships with relevant individuals and departments in order to deliver on work expectations
  • Adhere to relevant service level agreements
  • Remain accountable for your own work in accordance with the organizational values and code of ethics
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
  • Identify and escalate risk as normal part of work
  • Deliver work in an accurate manner to ensure consistent results
  • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
  • Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards
  • Plan and complete activities within area of work to meet set time and quality standards
  • Adhere to schedules to perform assigned work
  • Attend (and facilitate) meetings as and when required
  • Maintain documentation and share information with the team where applicable
  • Provide timeous reports on operations, performance and audit findings
  • Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
  • Maintains control over the flow of original documents, adhering to laid down procedures
  • Ensure that an accurate electronic tracking process is maintained
  • Assumes accountability for the accurate record keeping and filling of documents in the team
  • Assists with the development and formalization of the team's safekeeping process
  • Maintains quality assurance of the document held by the team
  • Maintains customer files in appropriate order
  • Attend to the logging in and out of documents
Requisites
  • Minimum Qualification - Grade 12
  • Experience - 3-5 years relevant experience
Notes
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications

Details

  • Entity FNB NAMIBIA
  • Location
  • Category
  • Tags
  • Published 16.11.2022
  • Expires 29.11.2022
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