GIPF is recruiting an Applications Administrator, to be based in Windhoek, Namibia.
Description
- To deploy/install and support a range of moderately to highly complex applications and solutions and to support users in the effective utilization of these deployed applications and solutions
- The position reports to the Senior: Applications Administrator
Duties
- Working directly with users over phone/email and in person to identify, improve, redesign, analysis and resolve support issues and with the IS team and external vendors/service provider
- Provide applications and end-user’s support
- Develop and document applications and user manuals
- Test and deploy business solutions
- Perform support, maintenance, installations, configurations, upgrades and updates of applications and solutions
- improve applications and processes efficiencies and service levels
- Applications security, business continuity and systems availability
- Innovation and personal development
Requisites
- A Degree in Computer Science, Information Systems, or Systems Administration
- At least three (3) years’ experience of utilizing and operating core business/applications e.g, ERPs-HRMIS, IFMIS, Epms, BI, etc) for a similar sized organization and environment, as a power/advanced user
- Business Applications-experience of recording and solving applications support issued from customers/users, prioritizing requests, implanting and communicating timely solutions.
- Operating systems-familiar with Microsoft Windows operating systems (and Microsoft Office Applications)
- Operating infrastructure-familiar with general IT infrastructure (hardware, database, operating systems, local area networks, etc)
- Experience of administrating, supporting and/or as an expert level user of pensions funds management systems
- Experience working with Document Management systems
- COBIT 5 Foundation and ITIL Foundation certification an advantage
- International Institute of Business Analysis (IIBA) certificate, a distinct advantage
- Knowledge, Skills and Attributes:
- Knowledge of: Business processes modelling and engineering, systems and functionalities, efficiency assessments, business procedures, data management concepts, cost/benefit analysis, stakeholder liaison, relationship building, statistics, domain knowledge of business processes and workflows, business understanding, financial management, application security, business continuity, patch management, linux and system availability
- Skill & Abilities: Advising, change management, analytical, evaluation, feedback, interpersonal, organizing, planning, prioritizing, problem solving, project management, written and oral communication, time management and presentation skills
- Personal Attributes: assertive, approachable, reliable, patience, detail consciousness, service and quality oriented, helpful, innovative, technically minded, stress management, speed of delivery and willingness to share knowledge and information
Notes
- Only shortlisted applicants will be contacted