Benefits Administrator

Description

• To provide all administration, operations, and management services, and ensure accurate records processes in line with the approved policies, procedures and systems requirements
• Department: Operations
• Reports to: Senior Administrator

Duties

• Ensure accurate records processes in line with procedures and systems requirement
• Ensure accuracy and completeness of claims received
• Identify any problems arising in the processing of benefits pay-out
• Ensure adherence to regulations to minimize risk of fraud and inaccurate benefits payments
• Perform specific data verifications on all benefits claims
• Receive batch of claims for processing
• Perform specific operations audits and validation on member data or searches of specific date
• Receive requests for member data amendments from member or personnel officers
• Detect, investigate and resolve fraudulent documents and cases
• Verify Section 14 transfer calculations and benefits processing
• Verify and process requested quotations per SLAs
• Liaise with employer personnel officers on all operations matters

Requisites

• Job-related qualifications and experience:
• Diploma/Degree in Business Administration or Commerce (NQA Level 6/7)
• Minimum of two (2) years’ experience in administration/financial environment
• Pension Fund related experience will be an added advantage
• The incumbent should have the following knowledge, skills and Attributes:
• Knowledge of:
• Accounting principles, administrative processes, benefits payable and options, all claims processing on system, creation, verification and auditing of member data on systems, payroll interpretation, pension fund rules, act and regulations
• Skills:
• Analytical skills, Administration, complaints handling, customer/user service, numerical ability, interpersonal skills, organizing, planning and coordination, presentation, prioritizing time management and investigations
• Attributes:
• High-stress tolerance, patience, sense of urgency, assertiveness, helpfulness, accurate, accountability, integrity, and team orientation

Notes

• Only shortlisted applicants will be contacted
• GIPF is an equal opportunity employer and comply with the Affirmative Action Legislation
• Persons who are physically challenged and women meeting the above-mentioned requirements are encouraged to apply