Benefits & Financial Services Administrator

Bank Windhoek

Bank Windhoek is recruiting a Benefits & Financial Services Administrator, to be based in Windhoek, Namibia.
  • Responsible for coordinating the Benefits and Financial aspects of the human Capital Department
  • Key Performance Areas (KPAs)
 Benefits Administration
  • Pension Fund:
  • Receive and submit amendments to benefit statements/beneficiary nomination forms to RFS to update member records
  • Responsible for the submission of new member and withdrawal forms to RFS for processing
  • Medical Aid Fund:
  • Responsible for receiving member application forms to register and remove dependants in line with Bankmed in conjunction with Payroll
  • Submit monthly medical aid recon to service provider and to Finance Department for payment by the 7th of each month
  • Social Security:
  • Verify information with Social Security Commission in respect of member data and deductions
  • Effectively deal with submissions of new appointed staff, claims, terminations and all relevant queries from both staff and Social Security
  • Employee Compensation:
  • Responsible for dealing with claims with regard to accidents at work
  • Responsible for keeping track of unresolved claims/submission of various forms/refunds from Social Security Commission
  • Unpaid Sick Leave and Maternity Leave Administration:
  • Ensure applications are done according to policy
  • Ensure unpaid sick leave and maternity leave is captured in accordance to Social Security Act
  • Group Life Cover, Spousal Cover And Family Life Cover:
  • Effectively deal with claims upon death of a staff member/child/spouse
  • Responsible for the submission of the Group Life letter to staff members as requested
Long Service Awards
  • Distribution of certificates
  • Responsible for the annual review and implementation of the Employment Terms and Conditions policy
Human Capital Budget And Expenditure
  • Responsible to compile all budget provisions and monthly reconciliation of HC budget
  • Preparation of all HC purchase requests and administration thereof on SAP
  • Investigating qualitative and quantitative discrepancies between goods ordered and goods received
  • Responsible for attending to queries from business unit and vendors with reference to purchase orders and receipts of goods
  • Vendor Onboarding: Assist with the vendor on boarding process
Employee Performance Review Administration
  • Assist with the publishing of Performance Contracts and assessments of employees
  • Assist employees with ESS related queries regarding the PD process
Santam Legal Access
  • Effectively deal with all relevant queries from both staff and Santam
  • Responsible for the registration of newly appointed staff to Santam
  • Must be prepared/willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct
  • Ensure proper record keeping, knowledge of systems and procedures, and timeous completion of all correspondence to clients
  • Establish professional business relationships and conduct regular engagements with external stakeholders
  • Experience/Knowledge & Skills:
  • At least 5 years working experience good planning and organizing skills
  • Good communication skills, both written and verbal
  • Computer literate (Word, PowerPoint, Excel)
  • Excellence interpersonal skills and ability to interact well with people from all walks of life
  • Ability to treat confidential information in a responsible manner
  • The person should have adequate knowledge of the systems and procedures that apply to this post to carry out his tasks efficiently
  • Matric (Grade 12)
  • Diploma in office administration will be an advantage
  • Core Competencies:
  • Working with People
  • Adhering to principles & values
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Planning and Organizing
  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Only shortlisted applicants will be contacted


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