Branch Administrator

Description

• Responsible for effective management of operational services in the branch

Duties

• Routine Administration:
• Cash control
• Reconciliations (trial balance)
• Checking and control daily activities in compliance with The Banks operational manuals and circulars.
• Responsible for employee record keeping in the Branch
• Data quality
• Open and close of Branch
• Service Delivery:
• Attend and resolve customer queries and complaints timeously
• Queue management
• Signagealuation of customer feedback and developing customer experience improvement mendations.
• Customer service efficiency
• Resource planning for peak times
• Staff planning management
• Resource optimisation
• Operational Risk Management:
• Control of inventory and stationary
• Management and controlling of ATMs
• AML reporting (EDD, FIA, FATCA)
• Equipment (Fire, Laptops, Tablets etc)
• Ensure compliance and adherence to internal controls, procedures and regulations
• Sales Support:
• Maintenance of existing documentation (FIA, Account opening and data quality)
• Checking of sales documentation and record keeping
• Identify cross-selling opportunities and refer such opportunities to the sales department
• People Management:
• Ensure optimization of people capabilities in the branch
• Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
• Staff development (training and coaching)
• Attend to grievance and disciplinary matters in the Branch

Requisites

• Qualifications:
• Diploma pin Accounting / Business Management or similar with a minimum of 5 years’ experience of which 3 years should be at supervisory level
• Knowledge/Expertise/Skills:
• Knowledge of retail or commercial Banks products and services, credit principles, sales and administration
• Intermediate Computer Skills (Word, Excel, Outlook, PowerPoint,Teams)
• Excellent Leadership skills
• Excellent interpersonal relationship skills
• Good planning an organising skills
• Good verbal communication skills
• Good writing skills for reporting
• Competencies (Essential):
• Leading and Deciding
• Interacting and Presenting
• Relating and networking
• Persuading and influencing
• Supporting and Co-operating
• Adhering to principles and values
• Organising and Executing
• Delivering results and meeting customer expectations
• Planning and Organising
• Adapting and Coping
• Adapting and responding to change
• Supporting and cooperating
• Working with people

Notes

• Only shortlisted applicants will be contacted