Business Development Manager (m/f)

Duties

• To search and explore local markets for new products and trademarks in order to expand and strengthen the company position in the market
• Provide input into functional budget
• Monitor and report on variances
• Minimize expenditure and manage costs
• Collate, analyze, evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
• Collaborate closely with relevant business units and FNB product houses as per strategy to identify revenue opportunities
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base
• Drive and increase an average balance of a specific portfolio of liabilities as defined in the financial report of the business
• Drive and increase an average balance of a specific portfolio of advances as defined in the financial report of the business
• Achieve market share and revenue target by growing assets; liabilities and non-interest revenue from existing clients and by acquiring new clients
• Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets for Key Clients
• Maximize Business Portfolio cross sell opportunities and strengthen Key Client Relationships
• Resolve customer dissatisfaction/complaints by taking ownership of the problem
• Analyze customer feedback to help improve customer service
• Ensure that delivery is accurate, timeous and of an acceptable standard
• Ensure that product or service knowledge and advice is technically accurate
• Know and understand customer needs to deliver a quality service
• Propose ideas to improve customer service
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB's internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks
• Plan and complete activities within area of work to meet set time and quality standards
• Adhere to schedules to perform assigned work
• Attend (and facilitate) meetings as and when required
• Maintain documentation and share information with the team where applicable
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Translate business strategy into actionable goals and execute relevant projects and initiatives aligned to strategic objectives with specific performance measures and control systems to track progress and ensure execution
• Drive channel online migration strategies to ensure most effective way of banking customers
• Develop a deep understanding of the technical trends, commercial market, competition and trends across all segments market
• Define a portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis, providing innovating new value propositions
• Assist with annual audit by external auditors
• Assist with annual audit by internal auditors and follow up on implementation of corrective actions on audit findings
• Ensure, in conjunction with relevant stakeholders that relationship management and sales teams to whom credit authority was delegated perform the necessary duties in relation to credit matters to ensure credit is extended in a responsible manner
• Provide sales support efficiencies and services in order to ensure retention of clients
• Coordinate and facilitate all approved strategic projects
• Structure Complex Business Development Proposal and compile proposal for presentation at the credit committee

Requisites

• Minimum Qualification - Relevant Industry Related Diploma
• Preferred Qualification - Industry related Degree
• Experience - 3-5 years experience in similar environment of which 1-2 years ideally at junior management level

Notes

• Only shortlisted applicants will be contacted