Call Centre Agent


FNB Namibia is recruiting a Call Centre Agent, to be based in Windhoek, Namibia.
  • To process incoming or outgoing customer calls, and sell FNB Insurance products to clients via the call centre
  • Contribute to cost efficiencies through responsible utilization of work-related resources
  • Achieve expected financial targets and uphold associated service levels
  • Deliver customer service through adherence to quality service standards
  • Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
  • Ensure operational excellence through the delivery of work processes according to defined quality standards
  • Achieve sales and new client acquisition targets to contribute to profit and growth of business
  • Perform inbound and outbound sales action to ensure growth of the insurance client base
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets
  • Identify and utilize opportunities to assess and improve own performance
  • Minimum Qualification - Grade 12
  • Experience - 1 to 3 years relevant experience
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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