FNB Namibia is recruiting a Call Centre Agent, to be based in Windhoek, Namibia.
Description
- To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met
Duties
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets
- Ensure all communications with clients are professional, resulting in compliments
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Ensure efficiency of service productivity and performance in Call Centre
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system
- Report on required Call Centre activities and deliveries to improve business results
Requisites
- Have a Grade 12 Certificate
- Have 1 to 3 years of experience in a similar environment
Notes
- Only shortlisted applicants will be contacted