Vacancy

Channel Helpdesk Consultant

FNB NAMIBIA

FNB Namibia is recruiting a Channel Helpdesk Consultant, to be based in Windhoek, Namibia.
Description
  • Responsible for inbound telephonic communication
  • Ensures quality of service exceeds clients' expectations
Duties
  • Offer support services on digital platforms to retain clients and contribute to the expansion of the active customer base by providing efficient operational support while ensuring a positive customer experience
  • Build relationships and focus on customer experiences and derives satisfaction from interacting with others
  • Capably handle back-to-back phone calls and email inquiries escalated or referred by branches or clients
  • Understand the impact of significant incidents or service failures on the client and the bank
  • Understand, investigate, and resolve issues with client devices and systems remotely
  • Act as the primary support for all system issues related to commercial Online Banking and Merchant Services
  • Conduct training sessions with potential and existing customers to educate them about the online banking solutions available
  • Perform comprehensive system and platform testing on Online Banking Enterprise to ensure optimal functionality and successful
  • implementation of product updates
Requisites
  • Relevant 3-year Diploma in Business Administration, Information Technology, Management Systems or Computer Science
  • 1-3 years relevant experience in a similar environment
Notes
  • Only shortlisted applicants will be contacted

Details

  • Entity FNB NAMIBIA
  • Location
  • Category
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  • Published 10.06.2024
  • Expires 22.06.2024
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