Channel Helpdesk Consultant

Duties

• To obtain, implement, retain, and grow existing portfolios through the deployment of new revenue opportunities, appropriate solutions and excellent service through the professional assistance and advise to customers via inbound communication
• Responsibilities:
• Contribute to cost efficiencies through responsible utilization of work related resources
• Build and maintain stakeholder relationships
• Identify and utilize opportunities to assess and improve own performance
• Manage an effective and efficient client implementation process
• Facilitate training with prospective and active customers to educate them on the online banking solutions offered
• Assist with the growth of active customer account base through the provision of effective and efficient operational support
• Conduct testing of systems and making sure that new products, enhancements, or bug fixes are implemented successfully
• Provide service support efficiencies to ensure retention of clients and assist with the growth of active customer account base through the provision of effective and efficient operational support
• Achieve sales and new client acquisition targets to contribute to profit and growth of business
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
• Deliver customer service through adherence to quality service standards
• Achieve expected financial targets and uphold associated service levels

Requisites

• Minimum Qualification - Relevant 3 year Sales or Business Administration Diploma
• Experience - 1 to 3 years experience in a similar environment

Notes

• Only shortlisted applicants will be contacted