Claims Service Consultant


Santam is recruiting a Client Service Consultant, to be based in Windhoek, Namibia.
  • A position has become available for a Claims Service Consultant in the Santam Namibia Claims Services department
  • This position will be based in Windhoek, Namibia
  • Register new claims received
  • Ensure that claims are complete / all documents required is received from clients
  • Confirm premium and cover
  • Verify critical documentation and ensure it is clearly uploaded on the system
  • Ensure that estimates and claim cause code is correct
  • Determine the correct assessing branch and referral of the claim
  • To conclude all the administration functions that is involved on the claim
  • Arrangement of car rental for clients
  • Ensure that claim payments are processed timeously
  • Pass mark in Grade 12 or Equivalent
  • Computer Literate (Intermediate to Advance knowledge of MS Office package: Word, Excel, PowerPoint, Internet)
  • 3 years’ experience in short term insurance claims environment will be an advantage
  • Namibian citizenship
  • Proficient in English and Afrikaans
  • Competencies:
  • Working with people
  • Client Centric
  • Adapting and responding to change
  • Deciding and initiating action
  • Ability to perform under pressure
  • Planning and Organising
  • Problem solving
  • Good communication skills/Interpersonal
  • Skills:
  • Computer literate (MS Office package)
  • Good communication skills/Interpersonal
  • Planning
  • Telephone etiquette
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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