Client Service Consultant

Old Mutual

Old Mutual is recruiting a Client Service Consultant, to be based in Windhoek, Namibia.
  • Providing exceptional service and ensuring outstanding client care
  • Supplying Customers and Intermediates with detailed product and portfolio information
  • Processing benefit payments promptly within SLA parameters
  • Conducts routine office administrative tasks, including follow-ups and implementing policy changes within SLA parameters
  • Accurately managing and administering client information while strictly adhering to procedural and quality standards
  • Delivering on daily production standards and adhering to service and quality standards
  • Taking personal responsibility for service delivery in line with company values
  • Effectively managing time, tasks, and maintaining individual output quality
  • Accountable for service delivery through own efforts
  • Addressing all queries meticulously, following procedural and quality guidelines
  • Namibian citizenship
  • Grade 12 with a minimum of 25 points
  • Appropriately 3 years customer service experience
  • Computer literate – MS package is essential
  • Analytical and client care skills are essential
  • Strong written and verbal communication skills
  • Proven ability to meet and exceed tough business targets on a consistent basis
  • Ability to work under pressure whilst remaining professional
  • Strong team building skills
  • A positive attitude and passion for customer service and relationship building
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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