Client Service Representative (m/f)


FNB Namibia is recruiting a Client Service Representative (m/f), to be based in Windhoek, Namibia.
  • To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests
  • Responsibilities:
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Ensure customers' needs and expectations are understood
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
  • Provide the customers with all information required to make an informed decision
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
  • Build and maintain enduring and rewarding relationships with customers
  • Follow-up with customer to provide an after sales service and determine level of satisfaction with product
  • Manage the migration of accounts from transactional to Self Service
  • Open and close customers' accounts as per customer requests
  • Manage the growth of active customer Account Base to increase client base
  • Maximize cross sell opportunities and strengthen client relationships
  • Promote and market FNB products and services to existing and potential customers in order to obtain growth in the market share and revenue
  • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Prepare weekly reports regarding progress towards or achievement of targets and data collected from various accounts opened
  • Compile a database of possible new leads, maintain and update leads database regularly
  • Comply with governance in terms of legislative and audit requirements
  • Prepare customers agreements according to set procedures in order to protect the bank's and customer interests
  • Compliance with procedures and processes contained in the Golden Rules
  • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
  • Investigate marketing opportunities to gain potential customers
  • Follow up on leads and provide feedback
  • Provide accurate and reliable sales and service statistics
  • Grade 12 with a minimum of 25 points
  • 2-3 years related experience
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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