Client Services Consultant

Duties

• To provide support, information and problem-solving services to clients
• Key Performance Areas:
• Deal with complaints of members/pensioners dependents
• Provide general information services
• Ensure that client complaints are handled and effective feedback is established
• Provide documentation assistance services
• Pre-verity claims/documents received and transit them for further processing
• Receive and register documents
• Provide client after care service
• Assist various units doing processing work such as annuities, death claims etc.
• Perform data updates
• Biometrics enrolments and verification
• Member education and data integrity
• Miscellaneous tasks
• Innovation and personal development

Requisites

• Diploma in Business Administration, Accounting & Finance or Marketing from a recognized Institution
• Three (3) years’ experience working experience in a Retirement Fund Industry of which one (1) year is in a client services role
• The incumbent should have the following knowledge, skills and Attributes:
• Knowledge of:
• Pension fund rules, regulations, policies and procedures; Records Management; Fraudulent documents; different cultures and languages
• Skills:
• Computer literacy; administration skills; filling; interpersonal skills; listening, verbal communication; problem solving; checking and verification, numeric, prioritizing query resolution and customer user service
• Personal Attributes:
• Accountable; team orientated; accurate, attention to detail, helpful, service oriented, high stress tolerance, patient, sense of urgent, and integrity

Notes

• Only shortlisted applicants will be contacted
• GIPF is an equal opportunity employer and comply with the Affirmative Action Legislation. Persons who are physically challenged and women meeting the above-mentioned requirements are encouraged to apply