Collections Administrator

Old Mutual

Old Mutual is recruiting a Collections Administrator, to be based in Windhoek, Namibia.
  • Execute daily administrative tasks for collections encompassing payroll collections, EFT collections, and legal recoveries, including managing pay dates
  • Achieve daily and weekly targets consistently
  • Ensure prompt and efficient collection of installments
  • Maintain adherence to prescribed quality standards and turnaround times for handling cases
  • Enhance the overall performance of collections and legal recoveries while minimizing provisions for debt write-offs
  • Prepare and send monthly lists of installment to clients
  • Conduct outbound calls as per established schedules
  • Pursue overdue installments through telephone communication, adhering to productivity benchmarks
  • Verify accurate matching of transferred amounts
  • Address and resolve client inquiries
  • Proactively manage client files
  • Generate ad-hoc and weekly reports as needed
  • Namibian Citizenship
  • Grade 12 with minimum of 25 points
  • 1-3 years relevant experience
  • Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint)
  • Ability to analyze, Interpret and action client accounts
  • Ability to prioritize and meet deadlines
  • Strong administrative skills
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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