Collections Manager


Nedbank is recruiting a Collections Manager, to be based in Windhoek, Namibia.
  • To ensure the maximum recovery of debt to achieve and deliver on Nedbank's strategic priorities, in line with Nedbank business strategy and to motivate the respective teams to optimize collections, resulting in the reduction of credit risks and provisions
  • Meet financial targets by maximizing the collection of debt
  • Monthly reporting on the performance of the non-performing loan portfolios to Board and Credit committees
  • Reduce the cost to collect by optimizing use of all internal resources
  • Engagement with external service providers to optimize the departmental goals and strategy for collection and recovery of bad debts
  • Request repossessions and auctioning
  • Procure reporting line team members’ commitment by building interpersonal trust relationships
  • Establish external suppliers support to enable efficient collection efforts through sound relationship building
  • Improve performance by setting and monitoring productivity and efficiency targets, identifying problem areas and opportunities for improvement
  • Ensure that reporting line staff adhere to all governance policies and procedures through continuous auditing and monitoring of their activities and taking corrective action when and where necessary
  • Reduce business and reputational risk by ensuring compliance with regulatory directives, legal legislation and internal operational standards
  • Essential Qualifications - NQF Level:
  • Matric / Grade 12 / National Senior Certificate
  • Educational Requirements:
  • Bachelor of Law and / or Commerce in Accounting & Finance Degree
  • A relevant professional designation will be an added advantage
  • Minimum Experience Level:
  • Minimum of five (5) experience in a banking environment, with good working knowledge of legal collections strategies and management
  • Working and applied knowledge of all BON regulations and Bank legislation
  • Excellent leadership and interpersonal skills with strong decision making abilities
  • Computer literacy in Microsoft Word, Excel, PowerPoint and Outlook
  • Willing to travel
  • Technical / Professional Knowledge:
  • Business administration and management
  • Communication Strategies
  • Financial Accounting Principles
  • Nedbank policies and procedures
  • Staff resource planning
  • Performance management
  • Leadership techniques
  • Nedbank culture
  • Operations planning
  • Behavioural Competencies:
  • Aligning Performance for Success
  • Earning Trust
  • Decision Making
  • Influencing
  • Driving for Results
  • Planning and Organizing
  • Abilities Requirements:
  • Knowledge of credit processes and procedures with regards to consumer and wholesale products
  • Governance, Risk and Controls
  • Financial Accounting Principles
  • Excellent comprehension and communication through writing / grammar skills
  • Leadership skills
  • Analytical thinking
  • Strong decision-making skills and abilities
  • High work standards and integrity
  • Planning and organizing
  • Stress tolerance
  • Negotiation skills
  • Working independently and under own initiatives
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


  • Entity Nedbank
  • Location
  • Category
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  • Published 15.05.2024
  • Expires 22.05.2024
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