Contractor

Description

• To perform duties on a temporary basis as allocated by the business unit

Duties

• Provide excellent service to internal and external customers and ensure that transactions are processed as per the laid down procedures and in terms of the Exchange Control rulings and regulations
• Receive daily SWIFT payment instructions from team leader on queue and ensure that customers are contacted timeously for completing of Balance of Payment forms, confirmation of rates, etc
• Ensure that due diligence is done before actioning instructions (Signatures, indemnity, cover of funds, account numbers to be debited/credited etc)
• Ensure accurate and timeous processing of payments on designated “On-Hold” queue and the clearing of suspense accounts/ Clearing ques daily (payments with hard hold/insufficient funds/pocket savings statuses)
• Attend to customer queries escalated/ referred by the FX Service Desk/Emails/direct phone queries with an understanding of the impact of the major incident/service failure on the client and the bank, complete the incident report respectively

Requisites

• Have a Grade 12 with 27 points and a relevant tertiary qualification
• Have Minimum 2-3 years banking experience in foreign exchange (SWIFT payment) with a fair knowledge of the Exchange Control Rulings
• Are a team player with a learning attitude

Notes

• Only shortlisted applicants will be contacted
• All appointments will be made in line with FirstRand Group’s Employment Equity plan
• The Bank supports the recruitment and advancement of individuals with disabilities
• In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis
• The Bank will keep this information confidential unless we are required by law to disclose this information to other parties