Data Analyst

Description

• To provide expertise and support through translating business needs into long-term architecture solutions by analyzing data, conducting root cause analysis, and recommending improvements to data quality, access and management

Duties

• Identify, control and escalate potential risks which may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Deliver against operational and cost targets
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Meet or exceed service delivery targets in support of operational objectives
• Ensure that service delivery is accurate, timeous and of a high standard
• Build professional long-term relationships with customers based on trust that builds the brand
• Offer appropriate solutions to meet customer needs
• Provide customers with relevant information to keep them informed of products and service options
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Execute relevant Business Intelligence or Analytics projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Build, test and implement Dashboards and BI solutions that improve business outcomes, focused on reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making
• Continuously enhance and automate recurring reports to drive business efficiencies.
• Manage testing defects of dashboards and involve relevant business staff in quality assurance testing analysis
• Involvement in new projects, design and develop data analytic solutions in line with business requirements and service ad-hoc requests through information from clients within the required timeframe and specification
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers
• Keep abreast of innovations in financial services and make recommendations on process improvements to assist in achieving business objectives

Requisites

• Minimum Qualification : Relevant Bachelor’s Degree in Information Technology, Computer Science, Engineering or Business Analysis Diploma or equivalent
• Experience : Minimum of 3 years related experience with Business Intelligence, implementation and solutions re-engineering within financial service

Notes