Digital Transformation Manager

Description

• The primary purpose of the role is to lead and coordinate initiatives defined as part of the organization’s digital transformation strategy
• This role will be responsible for leveraging digital technologies to enhance operational efficiency, improve customer experience, and drive innovation across the organization
• The Digital Transformation Manager will also be responsible for building and growing a digital-savvy culture within the organization

Duties

• Digital Transformation Roadmap:
• Develop and manage the digital transformation roadmap in line with the digital strategy
• Manage the individual initiatives within these roadmaps and ensure they are delivered within time and cost thresholds
• Basically, act as project manager for these initiatives
• Constantly assess and manage risks and opportunities during the delivery of these initiatives to ensure the organisation adjusts to take advantage of opportunities or mitigate/avoid risks
• Business Case Development:
• Assist in drafting business cases for the digital transformation initiatives and facilitate taking these through the necessary governance forums for approval
• Manage costs and resources allocated to the business cases and help ensure milestones and budgets are managed properly
• Ensure the change management areas are addressed correctly to allow successful implementation of initiatives
• Manage the IT Platform delivery closely to raise any potential challenges or delays in delivery timelines or quality
• Digital initiative Outcomes Management:
• Establish key performance indicators (KPIs) for the digital transformation initiatives in order to track whether outcomes are being achieved
• Manage these KPIs and recommend any actions to drive these, whether they touch on customer adoption, revenue generation, efficiencies or staff usage
• Stakeholder Management and Reporting:
• Ensure all stakeholders (internal or external) are managed effectively to allow for initiatives to be implemented successfully and outcomes to be achieved
• Internal stakeholders include, but are not limited to Information Technology, Operations, Retail Banking Services, Segment Heads, Risk and Credit
• Ensure executive and management forums (including steering committees) are fully informed and that expectations around deliverables, KPIs and costs/benefits are managed proactively
• Draft required reports for the different governance forums and management to provide clear and transparent status and progress on digital transformation initiatives
• Financial Management and Reporting:
• Manage the budgets allocated for the initiatives under the responsibility of this role
• Ensure IT spend is within thresholds and matches the delivery and scope agreed for business cases
• Manage and report on the commercial value (business case benefits) of the initiatives under the responsibility of this role
• Change Management:
• Help build an organisational culture that promotes:
• Data-driven decision-making (demonstrating the power of data analytics as a tool to make business decisions)
• The adoption of technology to gain efficiencies and improve customer experience
• Advanced data analytics to understand customers better

Requisites

• Qualifications:
• Bachelor’s Degree in a related field
• Master’s Degree in a business or technology field
• Experience:
• 10 years work-experience in banking or other financial services and/or digital projects in banks or financial institutions
• Exposure to large digital transformation programmes
• Project management exposure
• Deep experience to managing diverse stakeholders (executive management, internal partners and customers)
• Strong understanding/focus on digital technologies and platform ecosystems
• Exposure and expertise in human-centered design methods like Design Thinking
• Financial industry experience preferred
• A proven knowledge of all aspects of the technology stack in a bank
• Experience in deriving benefits from technology
• Key Relationship Interfaces
• Internal Relationships:
• Digital Programme Steering Committee
• Information Technology Department
• Executive Management Team
• Business Units
• Operations Department, incl. e-Channels
• Risk
• External Relationships:
• Customers
• Technology Partners
• Competencies:
• Leading and Deciding Action
• Supporting and Co-operating
• Interacting and Presenting
• Analysing and Interpreting
• Creating and Conceptualising
• Organising and Executing
• Adapting and Coping
• Enterprising and Performing

Notes

• Only shortlisted applicants will be contacted