Enquiries Clerk

Description

• To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives

Duties

• Responsible for Withdrawals, Deposits and Transfers
• Bookings in and out of cash from Senior Teller
• Daily checking of cash accounts
• Balancing of daily cash and secure branch stock holding (e.g., cards)
• Enable processing of inter-bank transfers by preparing all transactional documents and originals (WASTE)
• Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions
• Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action

Requisites

• Essential Qualifications - NQF Level:
• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification:
• The applicant must have Grade 12 (25 points) original certified
• A Diploma in banking/banking related field will be an advantage
• Minimum Experience Level:
• Must have at least 6-12 months bank teller experience and client service experience in a financial industry
• Applicant will be required to work on Saturdays
• Technical / Professional Knowledge:
• Customer service principles
• Relevant product knowledge
• Branch processes and procedures
• Branch service offerings
• Corporate Governance & Compliance
• Cluster specific operations
• Behavioural Competencies:
• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Managing Work
• Stress Tolerance
• Quality Orientation

Notes

• Only shortlisted applicants will be contacted