Wilderness is recruiting a Field Guide, to be based in Windhoek, Namibia.
Description
- We are looking for an enthusiastic, creative and passionate Field Guide, to provide quality trips and information to guests, in a professional and friendly manner according to Wilderness standards
Duties
- Presenting a good image at all times - this being: efficiency, courtesy, helpfulness, grooming and a good appearance
- Maintaining the required level of discipline and manner at all times
- Ensuring that you are abiding by the Company’s code of employment practice and the Namibian Labour Law
- Achieving the best service possible in the care and comfort of the guest
- Establishing a welcoming atmosphere and a courteous and reliable standard of service
- Ensuring a high standard of cleanliness and general upkeep in all areas for which you are responsible
- Establishing good working relationships with other departments and employees
- Keeping the manager and supervisor informed of all matters requiring attention
- Evaluating and following up on repairs and maintenance on all areas for which you are responsible
- These duties are necessary in order to achieve ultimate guest satisfaction
Requisites
- Skills:
- Applying rules of personal and general hygiene
- Correct use of cleaning agents and chemicals
- Locating and giving information
- Guiding skills as stipulated by WSN standards of excellence
- Proper driving techniques with a Land Rover
- Basic First Aid
- Communicating using good interpersonal and selling skills, being able to relate well to guests, peers and superiors
- Dexterity and the use of equipment and tools
- Use of firefighting equipment, reporting hazards, lost and found items and dealing with unusual events
- Ability:
- Ability to follow instructions
- Working independently with little supervision
- Be able to use discretion in an unobtrusive manner
- Ability to work with people
- To be able and willing to learn
- Ability to source and utilise information appropriately
- Ability to work under pressure and changing workloads
- Adaptability to deal with challenging situations, maintaining calmness at all times
- Be innovative and creative
- Use common sense at all times and act accordingly
- Ability to work as part of a team
- Honest and responsible
- Qualification Requirements:
- Training: WSN level one Guide Training, PDP, First Aid level 1, Divers License
- Experience: Pref 6 months previous experience in Guiding
- Language Skills Conversational & work-related knowledge of English is essential
- Other languages will be an added advantage
- Personal Attributes
- Knowledge:
- Personal health, hygiene and grooming
- House rules and reporting procedures
- Lay out of the facilities
- The type of service and activities offered by the establishment
- Information about Namibian natural history and local tourist attractions
- Telephone & Radio techniques
- Knowledge of cleaning: equipment, materials and products
- Be able to assess an area and establish cleaning requirements and procedures
- Understand health, safety and hygiene procedures, regulations and application to the responsible area
- Guiding techniques and relative knowledge
- Cost & waste controlling and saving principles
- Company standards, code of conduct and policie
- Company Training principles
- Staff work and leave rosters
- Guest lost property procedure
Notes
- Only shortlisted applicants will be contacted