Vacancy

Front Office Manager (m/f)

O&L Leisure

O&L Leisure is recruiting a Front Office Manager (m/f), to be based in Tsumeb, Namibia.
Duties
  • The incumbent is responsibility for supervising the Front Office team to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure adherence to hotel policies, standards & procedures
  • Day to day management of the Front Office operation
  • Financial/procurement management of the department
  • Communicates and reinforces the guest experience and quality vision for the front office department in alignment with the hotel’s brand identity
  • Revenue & Profitability Maximization through developing and implementing operating procedures and standards in support of business targets
  • Responsible for the effective operation of Hotel Property Management System as well as revenue and cash controls pertaining to the Front Office
  • Conducts regular audits of O&L Leisure standards and makes sure they conform to QA specifications including but not limited to Reservations, Billing, Folios etc.
  • Ensures that all team members are trained on technical and service aspects of their position
  • Establishes control systems for controllable costs to effectively meet budget guidelines
  • Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations
Requisites
  • Diploma: Hospitality Management or equivalent
  • Minimum 3 years’ experience in a Front Office Management position preferably within an international four- and five-star Hotel environment
  • Specialized experience in Revenue and Yield Management will be an added advantage
Notes
  • Only shortlisted applicants will be contacted

Details

  • Entity O&L Leisure
  • Location
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  • Published 22.09.2022
  • Expires 04.10.2022
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