Head of Lending


Nedbank is recruiting a Head of Lending, to be based in Windhoek, Namibia.
  • The emphasis of this position will be on developing new opportunities with clients as well as marketing the bank’s products & services in a competitive private banking environment whilst guiding, mentoring and assisting Retail Branches Bankers and Branch Managers
  • Also interface with existing and prospective Private Clients with the view to build and establish strong banking relationships
  • Attract and retain clients, increase revenue and returns by managing the product life cycle within the bank’s mandates
  • Identifying gaps and making recommendations
  • Manage department budget to achieve budgeted targets by controlling expenses and managing resources
  • Develop business cases that align with strategy by identifying opportunities to create new products/functionalities, enhancing existing products and processes
  • Ensure competitiveness by monitoring trends and activities and providing strategic inputs for solutions to meet client expectations
  • Drive profitable customer acquisition and retention by ensuring that products respond to the market and client needs and expectations, as well as business requirements
  • Ensure product effectiveness in meeting client needs and manage risk
  • Collaborative relationships across clusters and partnering with internal stakeholders in product development
  • Resolve queries from internal and external clients by investigation, providing information, managing expectations, identifying opportunities for service improvements and making recommendations
  • Support the business and ensure that product delivery meets expectations by providing education and training to external and internal clients and other stakeholders
  • Lead the department by driving excellence and building trust through effective communication and clear accountabilities
  • Lead product development and enhancements by building relationships and networks with external vendors and suppliers identifying potential collaborators, engaging and collaborating with internal stakeholders
  • Execute strategy by ensuring that projects are prioritized, requests are allocated, plans and budgets are drawn up and implemented
  • Ensure that business cases are drawn up, align with strategy and meet business requirements are documented and that business cases are approved in line with bank’s product approval processes
  • Ensure that business cases are realized and achieve results by monitoring progress using management information systems, identifying gaps and making improvements
  • Essential Qualifications - NQF Level:
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
  • Preferred Qualification
  • Commercial/ Business/ Operational management degree
  • MBA or Hons degree will be an advantage
  • Minimum Experience Level:
  • Minimum of ten (10) years financial services or professional services experience of which at least five (5) years as a manager
  • Experience in managing diverse teams
  • Industry & market knowledge
  • Computer literacy in Microsoft Word, Excel and PowerPoint
  • Technical / Professional Knowledge:
  • Strategic planning
  • Financial Accounting Principles
  • Change management
  • Performance management
  • Business administration and management
  • Management information and reporting principles, tools and mechanisms
  • Communication Strategies
  • Client service management
  • Diversity management
  • Stakeholder management
  • Behavioural Competencies:
  • Business Savvy
  • Cultivating Networks and Partnerships
  • Entrepreneurship
  • Strategic Influence
  • Inspiring Excellence
  • Customer Focus
  • Motivating the Sales Organization
  • Establishing strategic direction
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


  • Entity Nedbank
  • Location
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  • Published 18.09.2023
  • Expires 22.09.2023
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