Wilderness is recruiting a Hospitality Trainer, to be based in Windhoek, Namibia.
Description
- Reporting directly to the Hospitality Manager, the Hospitality Trainer provides support and training of service, style and standards to all in-camp teams for Wilderness Namibia
Duties
- Develop and innovate new, relevant, fun experiences and moments for each camp
- Monitor and provide guidance to camps on the correct use of guest material
- Assist with the monitoring of softs and décor in respect of camp standards
- Ensure camps are in line with the group in terms of branding and standards whilst still maintaining their own individuality through style, service and appearance
- Assist with updating of standards manuals and gauging compliance through observations and regular reporting
- Assist in monitoring guest feedback in camp and address any concerns with the area managers and managers per camp as to training needs
- Ensure training content is kept up to date according to changes in policies, procedures and/or approved standards
- Liaise closely with the Training department on further training needs in the camps and what should be covered, this to include support tools for camps
- Be present for training trips, both internal and external when required
- Conduct training workshops where and when required in service and housekeeping
Requisites
- Qualification:
- A Diploma in Tourism & Hospitality / equivalent
- Experience:
- 5 years minimum experience in the luxury travel industry, with 2 years having worked in a similar position
- Formal and thorough understanding of hospitality service and standards
- Management experience and skills
- Mentoring/coaching skills and experience will be an added advantage
- Extensive interactions with and understanding of international luxury travel clientele and their expectations
- Knowledgeable in conducting audits on Services and Standards
- Experience with Brand Management and Camp Styling
- Competencies:
- Outstanding interpersonal skills
- An international perspective, in order to understand the needs of guests from all over the world
- Attention to detail and sense of style
- Leadership skills
- Verbal and written communication skills
- Influential; ability to motivate and direct teams for excellence
- A desire to mentor and improve skills of staff
- High integrity
- Passion for the wilderness/conservation and people
- Proficiency in Microsoft Office Suite or related software
- Emotional intelligence
Notes
- Only shortlisted applicants will be contacted