ICT Application Support Analyst


Nedbank is recruiting an ICT Application Support Analyst, to be based in Windhoek, Namibia.
  • To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework
  • Overseeing the incident management process and team members involved in resolving the incident
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process
  • Prioritizing incidents according to their urgency and influence on the business
  • Establishing liaison and cooperation with all relevant Business and technical teams
  • Provide advice on test requirements
  • Monitor system efficiency against published service level agreements (SLA) through collection of performance data
  • Perform system debugs for relevant 2nd Tier support
  • Identify problems by investigating potential and actual service problems, escalate and/or apply standard fixes
  • Support the business process needs of the organization by performing a variety of technical tasks
  • Solve problems by independently addressing incidents of a standard nature via the Incident Process and support tiers
  • Keep abreast of industry changes and legislation
  • Provide Customer Service within regulatory compliance framework
  • Distribute logs to correct functional areas
  • Investigate and resolve errors where possible
  • Provide feedback to business about status of errors logged
  • Develop and maintain positive working relationships with business
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
  • Essential Qualifications - NQF Level:
  • Advanced Diplomas/National 1st Degrees
  • Educational Requirements:
  • Grade 12 (25 points) and a Degree/Diploma in IT or Business Management
  • Minimum Experience Level:
  • Three (3) to five (5) years banking or IT experience
  • Application Support Exposure
  • Flexcube & Microsoft knowledge
  • Technical / Professional Knowledge:
  • Microsoft Office
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Cluster Specific Operational Knowledge
  • Multiple operating system
  • ITIL
  • Basic computer concepts
  • Microsoft Office Products
  • Computer Hardware & Software
  • Behavioural Competencies:
  • Continuous Learning
  • Collaborating
  • Customer Focus
  • Initiating Action
  • Work Standards
  • Managing Work
  • Technical/Professional Knowledge and Skills
  • Abilities / Requirements:
  • Understand the error logging process
  • Analytical Skills
  • Strong problem-solving skills
  • Contributing to Team Success
  • Ability to work independently, accurately and under pressure
  • Good communication skills
  • Customer Focus
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


  • Entity Nedbank
  • Location
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  • Published 15.05.2024
  • Expires 20.05.2024
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