ICT Service Desk Administrator


Namclear is recruiting an ICT Service Desk Administrator, in Windhoek, Namibia.
  • NAMCLEAR is the Namibian Automated Clearing House (ACH), licensed as a Payment System Operator and the designated Financial Markets Infrastructure (FMI) for the Namibian payment industry
  • Provides the IT Service Desk support function through management and resolution of all 1st level calls and escalations as per the IT Service Support Model
  • Manage IT equipment and provide first-level IT technical support by troubleshooting end-user issues on various applications
  • Provide clear, targeted communication and IT awareness to staff members
  • Identify and resolve and/or address any/all related queries and problems to ensure smooth flow and processing of all input and output information and its compliance with all related Service Level Agreements
  • Assist the Systems & Network Administrators and DB Administrator with back-office IT administration by performing installations, basic maintenance, and improvements of the corporate network and servers
  • Troubleshoot hardware, software applications, and operating system problems for general staff by testing the functionality of computers, line of business applications, and tools for proper production
  • Record incidents, check progress, and ensure all diagnostic information is provided for error resolution and incident analysis
  • Communicate to all relevant stakeholders as soon as a severe business disruption incident occurs and provide progress through its lifecycle until the incident is resolved and the root cause is identified
  • Coordinate and track all activities being handled by IT Administrators and vendors to ensure that the customer issues and requests are resolved within the agreed SLAs
  • Perform general and periodic tasks as per PCI-DSS requirements
  • Ensure that desktops and operational staff can connect to the HQ & DR LAN
  • Compile server and database statistics and helpdesk ticket reports per department
  • Minimum Academic and Professional Qualifications:
  • Grade 12 or equivalent with a relevant ICT Diploma or Degree in Computer Science
  • Recognized IT Training in at least one or more of the following: (A+, MCSE, N+ Certification, and MSCA,SharePoint, SQL, Web Development)
  • ITIL/COBIT 5 Certification
  • Minimum Experience Required:
  • At least 2-3 years of working experience in a busy IT helpdesk environment
  • Adequate knowledge of computer systems, software and procedures related to the job
  • Knowledge/Experience of the National Payment System will be an added advantage
  • Knowledge of Industry rules & regulations related to the Namibia Payment Systems will be an added advantage with solid experience in COBIT, ITIL, MCSE, MCSA, etc
  • Only shortlisted applicants will be contacted
  • In return for your skills, NAMCLEAR as an equal opportunity employer, offers a generous remuneration package with attractive fringe benefits
  • Preference will be given to Namibian citizens and designated persons as prescribed by the Namibian Affirmative Action Act
  • Interested applicants complying with the above-mentioned requirements must apply online and upload a detailed CV with supporting documents
How to Apply
1. Documentation
  • Cover Letter
  • Curriculum Vitae
2. Application
  • Send your Documentation to with the Subject line “ICT Service Desk Administrator”
  • Interested applicants complying with the requirements mentioned above must forward a detailed CV and motivational letter as one PDF document not bigger than 5MB
This vacancy is no longer accepting applications


  • Entity NAMCLEAR
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  • Published 16.04.2024
  • Expires 24.04.2024
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