Lodge Manager


Wilderness is recruiting a Lodge Manager, to be based in Windhoek, Namibia.
  • The Lodge Manager is responsible for maintaining the smooth operation of the Lodge
  • To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards
  • Responsible for the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
  • Constantly develop and improve on the activities and guest experience in the camp
  • Support Senior Management to achieve their goals and objectives
  • Provide direction, oversight and guidance to the Lodge team
  • Implement and monitor policies, processes and standards to ensure an effective and exceptional service is provided to guests
  • Stay up to date with changes in policies, ways of working and standards in the industry
  • Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
  • Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
  • Assist with on-the-job training for Lodge staff
  • Take accountability for the performance of the functions at the Lodge
  • Responsible for the welfare, safety and management of all staff employed within the camp
  • Implementation of the Wilderness Environmental and Social Standards in the camp
  • Ensure that the camp operates in compliance with the environmental policies and social policies of Wilderness
  • Manage all emergency situations in the camp in accordance with the Wilderness procedures
  • At least 5 years of prior working experience in overseeing operations at a 5-star Lodge
  • A keen understanding of the ethos of bush life, with a plainly apparent respect and compassion for conservation
  • Business level fluency in English
  • Administrative skills and experience will be an advantage
  • Computer literate (Microsoft Word, Excel, Power Point)
  • Valid driver’s license
  • Namibian Citizen/ valid work permit to work and live in Namibia
  • Attributes:
  • Delegation skills
  • Management of diverse workforce
  • Deal with people in a manner which shows sensitivity, tact and professionalism
  • High level of attention to detail
  • High level of ability to solve problems independently
  • High level of knowledge in Guest Relations, F&B, Housekeeping and Front Office and Back of House
  • Well motivated and enthusiastic individual who works well in a team environment
  • Responsible/accountable/punctual
  • Sober habits
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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