Bank Windhoek is hiring a Manager: CIB Operations, in Windhoek, Namibia.
Description
- Ensure effective and efficient management of the back-office service area in Corporate and Institutional Banking (CIB) by providing excellent customer service to both internal and external clients.
- Responsible for leading, coaching and developing employees towards achieving business, professional and personal development objectives, as well as driving the CVP by providing operational support to various divisions within CIB and the Bank at large
Duties
Routine Administration:
- Manage and administer day-to-day functions of CIB in line with the CIB’s strategic plans
- Create and implement innovative methods in banking administration aspects.
- Responsible for written correspondence to clients, branches, dealers and Head Office regarding daily administration and securities
- Responsible for checking, controlling and regulation of system reports to ensure that compliance to Regulations and Policies are maintained
- Ensure timeous completion and delivery of reports to Head Office Credit and other various stakeholders
- Ensure that reporting of Bank Reconciliations and balancing of Office and General Ledger Accounts are completed and delivered to Head Office Finance as per requirements
- Responsible for achieving 100% assessment upon auditor reviews.
- Responsible for sales fulfilment of channels, transactions and lending
- Responsible to ensure files for sales fulfilment are in the right standard as per enhanced due diligence, customer due diligence, etc.
- Responsible to ensure files are complete and correct when handed over to branches
- Responsible to ensure CIB queries are dealt with timeously and accurately
Financial Management:
- Assist the Head: Transactional Products and Services (TPS) in preparing annual and expenditure budgets
- Responsible for the implementation and monitoring of internal controls with regard to the expenditure budget
- Ensuring effective and efficient cost recovery according to prescriptions
Maintenance of Office Equipment:
- Ensure effective and efficient utilization, control and maintenance of office equipment, as well and safe keeping of asset registers
- Ensure that the general office environment of CIB is neat and tidy in liaison with other stakeholders
Customer service:
- Ensure that clients are always communicated with in a friendly and professional manner
- Build customer relationships through best banking practices
- Assist and support banking staff in handling customers’ requests and needs
- Sell banking products and services to customers
- Organize all databases relating to customers
- Ensure that there is a continuous liaison process between clients, dealers and both the discounting and Marketing departments to ensure that service levels are upheld
People Management
- Ensure that the department is appropriately staffed with experienced and skilled staff
Responsible for providing long term strategic direction to the team
Responsible for coaching staff and knowledge sharing on a continuous basis
General
- Willing to perform any other reasonable and lawful duties assigned by the management
Competencies:
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Writing and Reporting
- Analysing
- Applying Expertise
- Planning and Organising
- Delivering Results
- Entrepreneurial and Commercial Thinking
Requisites
Knowledge/Skills:
- Knowledge of Products, services, external environment, market and products of competitors
- Knowledge of the system and processing activities
- Professional image and grooming
- Self-confidence and interpersonal skills
- At least 8 years’ experience in a similar environment of which a minimum of 2 years should be ON Management level
- Experience in Corporate and Institutional Banking will be an added advantage
- Computer literate, Analytical skills, Product knowledge
Minimum Qualifications:
- Four year Degree in Business Management or Accounting
- A post graduate qualification will be an added advantage
Competencies:
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Writing and Reporting
- Analysing
- Applying Expertise
- Planning and Organising
- Delivering Results
- Entrepreneurial and Commercial Thinking
Notes