Manager: Operations Support

Description

• This role is responsible for leading, managing, and directing the bank’s facilities and maintenance functions
• The incumbent will be responsible for developing and implementing support structures, policies, and procedures to ensure optimal management and utilization of the Bank’s physical assets
• The role includes oversight of service delivery, stakeholder engagement, and risk management within the Operations Support Unit
• PATERSON GRADE D2

Duties

• People Management:
• Lead the organization in implementing best-practice strategic operations support initiatives to deliver highquality services that enhance organizational efficiency and effectiveness
• Develop, maintain, and review the Vehicle Management Policy, Fixed Asset Management Policy, and Mobile Device Policy
• Develop and implement adequate controls to ensure that fixed assets are regularly maintained and safeguarded
• Prepare and submit annual maintenance plans for buildings, equipment and vehicles to Executive Management for approval
• Conduct asset audits based on the Fixed Asset Register biannually on a sampling basis to ensure that all the Bank’s assets are accounted for
• Manage and supervise the development and implementation of maintenance schedules of all areas/features/components of the DBN premises
• Manage the monitoring and control of planned maintenance tasks to ensure they are completed on schedule, minimizing breakdowns and the need for reactive maintenance
• Manage and control all DBN vehicle utilization and maintenance, logbooks, servicing, regular inspections, fuel accounts, and incidents
• Ensure that DBN-owned buildings comply with Health and Safety requirements as stipulated in the Health and Safety Policy
• People Management:
• Lead and coach direct reports, fostering a culture of excellence and continuous improvement
• Set performance standards/ key performance indicators for the team and track daily and/or accordance with the annual performance reviews

Requisites

• A Bachelor’s degree (NQF Level 7) in Property Administration, Facilities Management, Business Administration, or a related field, with a focus on Project Management
• A professional certification such as CFM, FMP, PMP, or NEBOSH will be an added advantage
• 5 - 7 years of relevant experience in operations management within the banking environment, of which 2 years on a supervisory level or senior position
• Excellent ability to collaborate and to build relationships
• Excellent verbal and written communications skills
• Excellent customer orientation/focus
• Well-developed interpersonal sensitivity and teamwork orientation
• Resilience and the ability to make sound decisions
• Problem solving and troubleshooting skills
• A proven ability to motivate teams and to delegate effectively

Notes

• The DBN offers market related remuneration packages commensurate with experience and qualifications
• Applications will be treated in strictest confidence
• Interested candidates should forward their resumes, which should include three contactable references and certified supporting documents
• Applicants who do not receive any response within three weeks after the closing date must accept that their applications were not considered favourably

How to Apply

1. Documentation

• Cover Letter
• Curriculum Vitae

2. Application

• Send your Documentation to Human Resources at recruitment@dbn.com.na the Subject line “Manager: Operations Support"
• Indicate the source of this job post: working.co.na