Mobile Consultant

Description

• The primary purpose of the role is to provide input to the operating model and customer journey & onboarding manual utilized in the Tele-Sales section within the Sales and Bancassurance Department; embed the sales strategy, assist with the enhancement of the Bank’s growth strategy across all segments of the bank; implement & continuously adjust the Workplace Banking offering; implement the Ecosystem acquisition strategy; establish an eSales client onboarding section for cross-sells and full onboarding within the Sales division, execute Local Market sales initiatives through an integrated sales approach across all regions that would grow and maximise non-interest income per segment as a significant contributor to the Bank’s growth and profitability
• Enhance sales by providing a personalized, real-time platform to respond to customer needs, present complementary products, and drive additional sales in different segments and regions of the bank to achieve a positive Non-Interest Revenue and Net Interest Income
• Assisting in implementing an eSales & Employee Banking operating model that would unlock opportunities and drive customer retention, portfolio expansion and new-to-bank customer growth
• Offer financial solutions that enhance employees of a workplace’s financial well-being while promoting the Bank Windhoek products and services
• Facilitating and Collaborating with the Retail Banking Services department and Employer Companies whilst managing the banks services and financial products offered to employees through their employer
• Identify opportunities to cross-sell and up-sell additional products of Bank Windhoek. Collaborating with employers to ensure that the banking services offered are aligned with the needs and preferences of their employees
• This sales role integrates efforts across all Segments & Channels for all bank products & services to drive non-interest revenue growth through and enhanced customer experience. Working closely with Business, Finance, Product, Operations, Risk, Compliance etc. teams, this role ensures alignment with the bank’s strategies, objectives and regulatory standards, streamlining the onboarding process to improve client experience
• Provide business insights through experiential marketing and workplace banking growth initiatives, incorporating market intelligence and critically analyzing, interpreting, and presenting financial- and non-financial data to identify and realize opportunities to grow market share and optimise profitability

Duties

• Growth and Customer Focus:
• Engage with clients to understand their financial goals and needs
• Tailor banking solutions to satisfy those specific goals and needs
• Enhance product awareness and adoption by running workshops and/or one-on-one consultations, to ensure clients are well-informed about the benefits of Bank Windhoek products
• Increase products sales to directly contribute to the Bank Windhoek’s revenue growth
• Implement a retention and churn reduction strategy with the focus on individual financial goals to strengthen clients’ commitment to the bank
• Implement a debit order switching strategy to decrease multi-banking and maximize revenue growth
• Provide key input to the Department’s Growth Strategy across all segments, by considering region-based customer insights, industry trends, global best practice, competitor positioning etc
• Achieve the set Growth KPIs for all Workplace Banking, Local Market Initiative (LMI), eSales growth initiatives
• Implement the Ecosystem Growth strategy action plans and support business to embed a sales culture through an integrated sales approach to achieve KPIs
• Embed a Workplace Banking offering tailored as an employee value proposition & retention strategy for Private and Public Sectors
• Implement an outbound e-Sales revenue growth stream that cross-sells, up-sells, migrates and embeds an onboarding strategy for personal clients; and through that introduce an enhanced Ecosystem customer onboarding experience & client retention strategy
• Share customer insights and support the development of appropriate Customer Value Propositions and Products for the different segments
• Implement the customer onboarding process, reducing friction and enhancing the client experience
• Ensure a smooth transition from onboarding to relationship management, reinforcing customer satisfaction and retention
• Implement feedback mechanisms to continuously improve the onboarding experience and address client needs effectively
• Implement an onboarding journey strategy for all Group Schemes acquired through Workplace Banking
• The workplace banking agent will be responsible for developing and implementing strategies that are aligned with Bank Windhoek objectives to support projects with environmental and social benefits, by offering financial products such as Green Bonds, Sustainability Bonds, anSustainability Loans
• Collaborations
• Collaborate with internal teams to create and/or modify the product offerings in order to better meet customer demands and drive growth
• Collaborate with Workplace Employer Companies to run joint initiatives (eg: special offers and group discounts) for employees who engage with Bank Windhoek services
• Collaborate and support the Regional & Branch managers to drive non-interest revenue growth through use of an Experiential Marketing Sales strategy to promote the bank’s financial solutions
• Collaborate with Business and implement an e-Money acquisition and growth strategy to promote e-money product awareness for Business and Personal clients and drive transactability growth through Integrated sales and Bank days
• Collaborate with Capricorn Group affiliated Stakeholders and other Key External Stakeholders to drive commission growth through marketing and cross-selling of bancassurance products and fiduciary services offering
• Collaborate with Specialist Finance branches to drive Advances growth through Group Schemes and the Networking acquisition strategy
• Collaborate with CIB to drive client growth through corporate clients and inturn realise and increase the corporate client’s non-interest revenue growth through the “Deliver-the-Firm” growth strategy
• Collaborate with Segment owners to drive delivery of business case targets as part of the commercialisation of products and services, through Integrated Sales and Employee Banking Solution acquisition strategies
• Collaborate with Business to develop tailor-made acquisition strategies for Corporates, Commercial, SME, Personal and High Net worth clients
• Work closely with product development to tailor offerings and onboard processes based on market and client demands
• Business insights, Analytics and Marketing:
• Provide feedback that is acquired from Workplace banking and LMI activities for product enhancement and value addition
• Keep yourself updated with current market trends, to stay informed of industry trends, competitor activities, and regulatory updates
• Identify Employer Companies to whom we can expand the bank’s reach and capture additional revenue
• Identify opportunities to cross-sell or up-sell products that compliment clients’ current banking services to drive revenue growth by expanding the use of products within the customer base and capitalizing on existing relationships and needs
• Collect and analyze client data and track usage patterns, preferences and behaviors (account adoption rates, products uptake & transaction behavior)
• Measuring performance and effectiveness to track Key Performance Indicators (employee engagement, product sign-ups, adoptions rates, customer satisfaction and usage frequency) to evaluate the success of the sales and workplace banking program
• Responsible for driving data driven growth initiatives
• Identify cross-sell, up-sell, migration and client retention strategies using the main source of sales data, analytics and insight generated
• Identify relevant financial and non-financial data sources to provide business insights to achieve the Strategic growth objectives
• Responsible for the analysis of financial and non-financial data, specifically focusing on product, channel and customer data, on an ongoing basis to identify opportunities to achieve growth targets and optimise profitability
• Provide insights to and develop action plans for the sales organisation resulting from analytics performed
• Financial Management and Reporting:
• Prepare regular reports and present findings on financial and strategy performance to internal stakeholders to ensure transparency and alignment with Bank Windhoek goals
• Responsible for monthly and ad hoc reporting of Ecosystem-led growth initiatives and Sales Division reporting:
•     Financial performance – Integrated Sales Initiatives, Knowledge Based Income, Market Share, Segment growth, Cross-sell ration
•     Actual performance against targeted sales metrics
•     Monitor and manage sales/growth performance
• Monitor financial performance, take corrective action as necessary to stay on budget
• Impliment and track performance metrics for sales, tele-sales, and onboarding, identifying areas for improvement
• People Management & Client Relationship:
• Provide leadership to the entire team, defining objectives to be achieved by the function and ensuring effective execution of the duties of the function
• Effectively delegate authority and responsibility in line with business objectives to ensure empowerment, motivation and effectiveness of immediate subordinates
• Manage performance of subordinates ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly and in line with the organisation’s policies
• Manage the recruitment, development, training and selection of subordinates to ensure adequate succession planning as well as compliance with labour legislation, policies, procedures, rules and regulations
• Ensure that the working environment contributes to improving staff morale and increasing productivity
• Build and maintain strong relationships with key clients, focusing on high levels of satisfaction and loyalty
• Act as a senior contact for high-value clients, resolving issues and identifying business expansion opportunities
• Use client feedback to refine strategies, improve service delivery, and drive satisfaction
• Strategic Leadership and Digital & Innovation Focus:
• Form part of the Division’s weekly and/or monthly Sales Meeting that provides guidance, support coaching, mentorship, training and/or leadership to Management and adopt an acting role for the Manager: eSales and Employee Banking and/or other divisions within the Sales & Bancassurance department when required
• Implement a comprehensive sales strategy to achieve the bank’s revenue targets, integrating tele sales and onboarding processes
• Implement communicated Ecosystem-Led, LMI and Workplace banking goals for the sales teams, ensuring alignment with bank objectives
• Drive digital adoption within sales, tele sales, and onboarding to improve efficiency and the client experience
• Innovate within sales processes, leveraging data-driven decision-making and automation to enhance customer service and team productivity
• Other Duties:
• Any other duties allocated to him/her that is Legal and Authorised as per the Bank’s policies and procedures

Requisites

• Qualification:
• Bachelor’s Degree
• A Commerce qualification will be an added advantage
• Experience:
• Three (3) years’ experience in the Banking and/or Insurance sector
• Three (3) years in a non-managerial sales role with an experience in distribution growth
• Demonstrate a proven track record in achieving sales targets, customer satisfaction targets and delivering growth through strategic alliances and region-based sales strategies
• Financial Management and data analytics to unlock growth opportunities
• Additional Information:
• Psychometric assessment (must be on par or above the norm group for verbal and numerical assessment batteries)
• Clear criminal and credit record
• Driver’s Licence: Code 08
• Ability to work Flexible hours and travel across all regions
• Competency Profile:
• Implementing strategies to deliver results
• Presentations Skills
• Knowledge of compliance and risk management principles; ability to adapt to a fast-paced and changing environment
• Analysing and Interpreting Data
• Strong Financial Skills
• Sales and Negotiation
• Digital Literary
• Contract drafting
• Reporting, Collaboration and Communicating Information
• Formulating Operating Models and Concepts
• Excellent Sales, Communication, and Relationship management abilities

Notes

• Only shortlisted applicants will be contacted