Multi-Skilled Consultant

Description

• To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives

Duties

• Responsible for Withdrawals, Deposits and Transfers
• Bookings in and out of cash from Senior Teller
• Daily checking of cash accounts
• Balancing of daily cash and secure branch stock holding (e.g. cards)
• Enable processing of inter-bank transfers by preparing all transactional documents and originals
• Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions
• Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action.
• Responsible for all client account enquiries
• Customer account records (opening/closing/stop payments/ stop orders/ main file changes)
• Issuing of account statements and credit cards
• Issuing and encoding of bank cards
• Daily balancing of working stock

Requisites

• Essential Qualifications - NQF Level:
• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification:
• The applicant must have Grade 12 (25 points) original certified.
• Diploma in banking/banking related field will be an advantage.
• Minimum Experience Level:
• Must have at least 6-12 months bank teller experience and client service experience in a financial industry.
• Applicant will be required to work on Saturdays.
• Code of Conduct
• Abilities:
• Customer Service orientation
• Retention and expansion of client base
• Client satisfaction/client quality service
• Cross selling
• Good administrative skills
• Good interpersonal and communication skills
• Computer skills
• Must be accurate
• Excellent knowledge of Bank’s products
• Technical / Professional Knowledge:
• Customer service principles
• Relevant product knowledge Client Service Management
• Client service principles
• Cluster Specific Operational Knowledge
• Governance, Risk and Controls
• Behavioural Competencies:
• Building Customer Loyalty
• Applied Learning
• Work Standards
• Communication
• Managing Work
• Stress Tolerance

Notes

• Only shortlisted applicants will be contacted