Vacancy

Multi Skilled Consultant (m/f)

FNB NAMIBIA

FNB Namibia recruiting a Multi Skilled Consultant (m/f), to be based in Windhoek, Namibia.
Duties
  • To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas
  • Achieve net profit growth for business
  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
  • Engage with the customers in a professional way as specified in the service standards
  • Ensure customer's needs and expectations are understood and solutions provided.
  • Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
  • Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan
  • Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
  • Approve, validate, verify, check and authorize Frontline activities
  • Comply with governance in terms of legislative and audit requirements
  • Track, control and influence sales activities with the specific aim to increase sales efficiencies
Requisites
  • Grade 12. An appropriate recognized business degree at NQF level 6 is preferred
  • 2-3 years branch related experience with 4 to 6 weeks role related training experience in the following: Foreign Exchange, Mandates, Security, Telling and Customer service
Notes
  • Only shortlisted applicants will be contacted

Details

  • Entity FNB NAMIBIA
  • Location
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  • Published 22.09.2022
  • Expires 03.10.2022
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