Operations Team Leader

Duties

• Travelling nurse and Imeds contracting and contract management (SLAs and quality)
• New business processes: define, manage and adjust servicing models for PFA Manage internal and external new business and business support SLAs
• Alignment with regulatory requirements
• Draft and amend new business standards to support business requirements annually
• Audit and assess adherence to new business standards
• Design and advice training modules for new and existing FAs
• Ensure annual advice refresher training sessions are executed
• Annual product, system and advice training accreditations
• Monthly advice audits and reporting on findings
• Monthly Performance review process audits (FAs, SMs and DMs)
• Manage relationships with Risk, Compliance and Legal
• Assess and mitigate impact of new and existing legislation/regulations on products and processes
• Chair RAM AML committee
• Manage line 1 AML officer in RMM and RAM
• Test and audit AML compliance
• Design and update training modules for new and existing FAs
• Manage and review SLAs with internal and external service providers
• Identify risk events, update and report on risk log in conjunction with Risk Officer

Requisites

• Namibian Citizen
• Relevant Degree in Finance/Commerce, B.Comm/ Honours in Business Administration or a relevant tertiary qualification
• 5-7 years’ experience in Financial Services Industry
• Sound business knowledge and management experience advantageous
• Strong technical & numerical skills and ability to think analytically, laterally & systematically
• The ability to work under pressure while maintaining high service levels
• Ability to guide, coach and mentor direct reports to ensure overall operational and strategic goals are met
• Must be able to plan, organize and execute tasks at an operational and strategic level
• Must have excellent operational and strategic skills in insurance product offerings
• Must be a team player and able to work independently without senior supervision
• Ability to work well under consistent pressure

• Only shortlisted applicants will be contacted