Outbound Sales Consultant


FNB Namibia is recruiting an Outbound Sales Consultant, to be based in Windhoek, Namibia.
  • To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships
  • Responsibilities:
  • Identify and escalate potential risks which may lead to increased costs
  • Adhere to standards and procedures to reduce costs
  • Identify process improvements to save costs
  • Drive and increase an average balance of a specific portfolio of assets
  • Identify and utilize opportunities for net income return growth
  • Identify and utilize opportunities for liability growth
  • Achieve the Net Income Return for the Business
  • Drive an increase in average balance of specific portfolio of liabilities
  • Contribute to client service delivery culture through adherence to approved organisational service delivery principles
  • Resolve customer dissatisfaction/complaints by taking ownership of the problem
  • Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions
  • Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
  • Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
  • Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
  • Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
  • Remain accountable for your own work in accordance with the organisational values and code of ethics
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
  • Identify and escalate risk as normal part of work
  • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
  • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs
  • Assist with retaining or signing unbanked customer base with a view to improve and increasing profitability
  • Maximize the sales by selling packaged financial solutions to clients
  • Maintain specialized knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets
  • Maximize cross-selling opportunities
  • Drive adoption of digital and other self-service options across client base
  • Minimum qualification: Advanced Sales Diploma or relevant qualification
  • Experience: 2 to 3 years related experience
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


  • Entity FNB NAMIBIA
  • Location
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  • Published 16.03.2023
  • Expires 19.03.2023
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