FNB Namibia is recruiting a Process Engineer, in Windhoek, Namibia.
Description
To ensure business value through the optimal integration of policies, processes, people and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives
Duties
- Identify and implement process improvements (Cost Savings or efficiency improvements)
- Maintain a high standard of exceptional service that meets customers’ expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits
- Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
- Comply with governance in terms of legislative, audit requirements and internal policies
- Provide handover to the relevant execution team responsible for delivering on approved initiative / project, including training, where relevant
- Investigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders in order to formalise into a prioritised project / initiative
- Optimise processes to execute business case benefits by Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
- Perform Root Cause Analysis where we experience process breakdowns and develop countermeasures
- Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated) to continuously identify opportunities to improve the process and ensure quality of delivery are obtained Identifying key metrics for measurement after implementation
- Deliver on process change identified or requested by business
- Identify key metrics for measurement after implementation and report on the results
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
Requisites
- B.Eng, BSC Eng or equivalent qualification. Recognized Process Analysis/Optimisation certification (Six Sigma) or similar
- Experience in facilitating workshops with business users in order to gather requirements, generate ideas and validate designs
- Must have at least 3 years process engineering experience, involved with assessing, mapping and optimizing business processes
- Knowledge of and experience in applying formal business process modelling or business analysis methodologies
- Root cause analysis experience
- An understanding of Change Management and its importance in business process transformation
- Knowledge of and exposure to Business Process engineering, Workflow / Workflow management / Process automation
- Business process management and associated modeling tools, processes and methodologies
- Experience in project managing process improvement/enhancement projects
Notes
- Only shortlisted applicants will be contacted