Product Support and Sales Representative (m/f)

Duties

• This Specialized Diagnostic Level Technical position in the Mining and Construction/OEM Industry provides expert technical advice internally and to customers in support of Komatsu products in Namibia.
• Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources
• Collates all informative materials, Komtrax registration forms, warranties and manuals
• Conducts delivery inspection of machine
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer
• Discusses the inspection report with the customer, with specific reference to deviations and impact
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts)
• Plans for the modification of equipment
• Oversees warranty repairs that may be required at the site
• Provides technical advice & liaison with centralized Komatsu functions in the Service and Repairs of machines
• Drives after-market parts sales through effective technical advice
• Monitors modifications for quality and operational issues
• Submits machine down notice (MDN) and machine up notice (MUN) as required
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen
• Monitors the Komatsu machine hours in conjunction with the component hours
• Compiles and utilizes reports to improve parts and service sales to the customer
• Discusses significant deviations or issues with customer for proactive strategies to rectify problems
• Monitors MDN (Machine Down Notifications) and follows-up progress
• Submits Technical Service Information (TSI) for any issue/information which involves a machine where information is to be shared with the Product Support Division or OEM factory.
• Completes monthly machine statistics relating to machine down hours, machine availability with detailed explanation and submitted to Operations management and copied to Product Support Division.
• Carries out KomtraxPlus and PLM downloads and uploads at set frequencies
• Updates customer machine population and sends to Product Support Division
• Responsible for transferring all machine records to new sites and confirming with recipient
• Ensures that any Field Campaign issued by the factories is planned, completed and reported on a monthly basis to Product Support Division and the warranty claims submitted to the National Warranty function, within the designated time frame

Requisites

• Gr 12 with Maths/Trade
• 4 – 6 years’ experience of which 2 years’ supervisory experience (an advantage), Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment
• Valid Driver’s License, Trade Certificate [Machine Operator License (as per site specification, a newly appointed PSSR should be certificated/licenced], MS Excel (Intermediate), Occupational Health and Safety Act, SAP (Quoting, MMBE, WIP), CSS Portal, KMG, EPQ Care, Komtrax
• Learning, Group Facilitation, Information Analysis, Human Resource Analysis, Conflict Handling, Stakeholder Liaison, Stress Management, Mediation, Goal Setting, Scoping, Cost Estimating, Work/Task Estimating, Delegation

Notes

• Only shortlisted applicants will be contacted