Product Support and Sales Representative


Komatsu is recruiting a Product Support and Sales Representative, to be based in Swakopmund, Namibia.
  • Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources
  • Collates all informative materials, Komtrax registration forms, warranties and manuals
  • Conducts delivery inspection of machine
  • Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax
  • Carries out machine and undercarriage inspections at set frequencies as agreed with the customer
  • Discusses the inspection report with the customer, with specific reference to deviations and impact
  • Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts)
  • Plans for the modification of equipment
  • Oversees warranty repairs that may be required at the site
  • Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines
  • Drives after-market parts sales through effective technical advice
  • Monitors modifications for quality and operational issues
  • Submits machine down notice (MDN) and machine up notice (MUN) as required
  • Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen
  • Monitors the Komatsu machine hours in conjunction with the component hours
  • Compiles and utilizes reports to improve parts and service sales to the customer
  • Discusses significant deviations or issues with customer for proactive strategies to rectify problems
  • Qualifications:
  • Gr 12 with Maths/Trade
  • Experience:
  • 4 – 6 years’ experience of which 2 years supervisory experience (an advantage), Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment
  • Specific Knowledge Requirements:
  • Valid Driver’s License, Trade Certificate [Machine Operator License as per site specification, a newly appointed PSSR should be certificated/licenced], MS Excel (Intermediate)
  • Competencies Required:
  • Learning, Group Facilitation, Information Analysis, Human Resource Analysis, Conflict Handling, Stakeholder Liaison, Stress Management, Mediation, Goal Setting, Scoping, Cost Estimating, Work/Task Estimating, Delegation
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


  • Entity Komatsu
  • Location
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  • Published 16.01.2023
  • Expires 26.01.2023
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