Receptionist

Description

• Responsible to answer a multi-line switchboard rapidly and professionally and direct calls to the correct destination without any delay
• Greet the customers in a friendly and professional manner; Execute tasks in such a way that it positively affects the customer’s experience of the company
• Receive all visitors and clients and direct them in a professional and friendly manner
• Administrative functions and assistance as assigned

Duties

• Switchboard and Reception Duties
• Renewals
• Personal Lines Duties
• Processing of Quick Claims (Fast-track)
• Monitoring of Claims
• Finalization of Claims
• Handling of Client Queries and Complaints
• Deliveries and Collections
• Compliance and Regulatory
• General Duties

Requisites

• Qualifications and Experience:
• Grade 12
• Minimum 2-year related experience
• Elements of Short-Term Insurance (COP)
• Meeting Regulatory Requirements
• Knowledge and Skills:
• MS Word, CRM, Outlook and Excel
• Customer service
• Telephone Etiquette
• Proficiency in Afrikaans and English
• Proficiency of Insurers' systems will be an added advantage

Notes

• Only shortlisted applicants will be contacted