Old Mutual is recruiting a Relationship Consultant (m/f), to be based in Windhoek, Namibia.
Duties
- Providing quality service and client care
- Providing support to brokers and consultants
- Handling all general queries
- Administering client information
- Executing routine administration procedures to ensure immediate operational excellence in response to requirements
- Providing direct or indirect service to customers and intermediaries
- Performing general office functions
- Using standard administrative techniques to coordinate own work
- Collaborating effectively with others to achieve personal results
- Adhering to service and quality standards
- Keep accurate records of all NB issued cases in a single report
- Keep all records of completed FIA docs received and captured on the above report
- Keep record of all outstanding/incomplete FIA docs on the report mentioned in the first bullet
- Identify trends for example brokers who regularly fail to submit the FIA documentation
- Submit updated report to Compliance and BD Manager
- Regular audits from Compliance with regards to quality and progress
Requisites
- Namibian Citizenship
- A minimum qualification of grade 12 with approximately 4 years' experience in the life insurance environment
- A sound knowledge of Individual Life products and mainframe competence (Life) would be advantageous
- Excellent client care orientation
- Ability to listen and integrate information
- Attention to detail
- Computer literacy
Notes
- Only shortlisted applicants will be contacted