Senior Personal Lines Claims Negotiator

Old Mutual

Old Mutual is recruiting a Senior Personal Lines Claims Negotiator, to be based in Windhoek, Namibia.
  • This role is accountable for effective and efficient claims negotiations and finalization of claims and for training and mentoring junior negotiators
  • Requires a high level of multi skilling and technical claims knowledge
  • End-to-end negotiation and settlement of Motor claims pre-litigation
  • Continuous engagement with brokers and clients re the status and progress of claims
  • Processing of claims payments
  • Authorization of claims payments
  • Authorization of claims referrals
  • Quality service delivery to ensure customer satisfaction in line with quality and performance standards.
  • Build positive customer relations and solve or escalate customer queries and complaints
  • Builds and maintains relationships with suppliers re the updating of supplier statements
  • Builds and maintains relationships with intermediaries
  • Contribute to the service culture which builds rewarding relationships
  • Identify and report on Claims process issues to minimize fraud
  • Collaborate and work with the Claims team to deliver required service levels
  • Builds and maintains relationships with Brokers.
  • Accepts and lives the company values
  • Accountable for service delivery through own efforts
  • Makes increased contributions by broadening individual skills
  • Adheres to service and quality standards
  • Performs quality checks on own work
  • Performs ad hoc and additional tasks as assigned by Management
  • Namibian Citizenship
  • Grade 12; more than 25 points
  • Relevant tertiary qualification at an Accredited Institution
  • Minimum 3 Years' experience in personal claims handling and negotiating field
  • Relevant short-term insurance qualification will be an added advantage e.g. COP
  • Previous short-term claims experience (preferred)
  • Must be detail and quality orientated
  • Computer literacy and good numeric skills are essential
  • Excellent customer service and problem-solving skills
  • High energy levels and a team player
  • Ability to work under pressure
  • Ability to work independently and take initiative
  • Afrikaans and English speaking/writing & communicating
  • Excellent communicator with a passion for customer service and relationship building
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


  • Entity Old Mutual
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  • Published 21.09.2023
  • Expires 04.10.2023
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