Service Consultant


Santam is recruiting a Service Consultant, to be based in Windhoek, Namibia.
  • The Personal Lines Service Consultant is expected to assist with all matters relating to the Personal Lines department as well as provide assistance and/or support for all Legal Access underwriting matters
  • Assist new direct clients, market insurance products, and provide quotations to potential clients
  • Additionally provide support for the retention and servicing of existing business/ brokers at the coast on behalf of Santam Namibia
  • Provide customer support that requires a unique understanding of a diversity of products and customer issues
  • Handle complex customer orders, inquiries and complaints
  • Provide guidance, assistance, and training to less experienced staff
  • Serve as first line of contact for customer queries
  • Communicate with stakeholders to provide information/feedback and follow through on customer queries
  • Interact with others based on the requirement to initiate requests for information and co-ordinate activities such as dairies
  • Build relationships within the department or area
  • Solve task problems related to routine work according to process checklists and procedural guides
  • Make discretionary decisions within the confines of set policies and procedures, by considering level of risk under guidance from management
  • Communicate decisions made to intermediaries
  • Grade 12 with acceptable pass mark
  • B-Degree in Sales or Marketing will be an advantage
  • Insurance related qualification preferable
  • Two – four years’ experience in a similar role
  • Thorough understanding of all relevant customer support systems and processes related to short term insurance products
  • Skills/Knowledge:
  • Ability to generate limited solutions to customer expectations
  • Build good customer relationships by delivery of promise
  • Required to be assertive
  • Advanced knowledge of underwriting, review policy, check clauses and requirements
  • Advanced knowledge of products, application and interpretation of policies
  • Competencies:
  • Delivering results and meeting client expectations
  • Customer Service Orientation
  • Information seeking
  • Adapting to continuous change
  • Performance under pressure
  • Problem Solving Abilities
  • Planning and organising
  • Exceptional negotiations skills
  • Following instructions and procedures
  • Excellent Verbal and writing Communication skills
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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