Service Desk Coordinator

Description

• Debmarine Namibia requires the services of an IM Service Desk Co-ordinator
• The successful incumbent will coordinate and manage the end-point service delivery that will enable, support and improve the IT customer service by integrating applications, technology services and processes into business improvement initiatives

Duties

• Utilizes appropriate tools and techniques to accurately measure, estimate, and plan projects while maintaining awareness of current and future service commitments
• Co-ordinates and supervises all tasks concerning the installation and maintenance of hardware and software
• Utilizes software and monitoring tools to maintain awareness and control of IT hardware, software and infrastructure
• Identifies and rectifies operational exceptions and error conditions and deals with unexpected events or incidents
• Investigates operational issues, monitors utilization and capacity of current and proposed systems, and analyses infrastructure and network health to recommend enhancements
• Participates in system performance reviews and assist with planning upgrades
• Recommends and handles enquiries relating to IT security, contingency planning and related activities, ensuring compliance with regulations and standards
• Resolves all user requests and complaints efficiently and professionally, and ensures requests for services are properly logged, assigned and responded to
• Maintains documentation and participates in audits and compliance activities
• Manages and supervises subordinates for optimum utilization

Requisites

• Grade 12
• Relevant National Diploma in IT
• Systems administration certificate in MCSE, DELL and Cisco will be advantageous
• 5 years’ experience as a Technical Support Technician (or market equivalent) which includes two years supervisory experience
• 2 years exposure to an IT service environment
• Competencies:
• Computer Literacy (Ms Office)
• Good communication skills
• Information technology future direction
• Strong IT technical skills
• Planning and organising skills
• Administrative and problem-solving skills
• Service oriented and ability to work with other people

Notes

• Only shortlisted applicants will be contacted
• Preference will be given to Namibian citizens and designated persons as prescribed by the Namibian Affirmative Action Act
• Women and persons with disabilities are encouraged to apply