Vacancy

SSD Custodian (m/f)

FNB NAMIBIA

FNB Namibia is recruiting a SSD Custodian (m/f), to be based in Omuthiya, Namibia.
Description
  • To load, maintain and replenish a number of ATM/ADT devices within the SSD area and undertake the routine maintenance of these devices
Duties
  • Systematically manage ATM/ADT differences in the branch. Monitored monthly but measured annually against relevant system
  • Identify and escalate potential risks which may lead to increased costs
  • Adhere to standards and procedures to reduce costs
  • Identify process improvements to save costs
  • Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
  • Actively drive sales across product and campaign Initiatives
  • Contribute to client service delivery culture through adherence to approved organizational service delivery principles
  • Resolve customer dissatisfaction/complaints by taking ownership of the problem
  • Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions
  • Remain accountable for your own work in accordance with the organizational values and code of ethics
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
  • Identify and escalate risk as normal part of work
  • Deliver work in an accurate manner to ensure consistent results
  • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
  • Achieve ATM and ATD availability as per target agreed
  • Provide feedback on the performance of vendors servicing SSD devices and sites
  • Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to
  • Achieve the delivery of exceptional customer by providing first line support and after hours support on a 7-day standby week according required Service Level Agreements
Requisites
  • Minimum Qualification : Grade 12
  • Experience: 1 to 2 years’ experience in similar environment
Notes
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications

Details

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