Supervisor Front Office

O&L Leisure

O&L Leisure is recruiting a Supervisor Front Office, to be based in Okahandja, Namibia.
  • The purpose of this position will be to take charge under the guidance of the front office manager, all activities relevant to the front Desk
  • Tasks include check in/out, rooming of all hotel guest, room allocation and inventory balance, cashiering, credit follow up
  • The efficient running of Front Desk operations and that highest standards of hospitality and welcome will be demonstrated on every occasion
  • Supervisor of Front Desk agents and compliance with relevant procedures while on duty
  • Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Hotel Manager
  • Drive team competencies for product knowledge of all hotel room types, numbers, layout, locations, rates
  • Manage upselling opportunities, email capture and other Front Office initiatives
  • Maintain the brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
  • Liaise with Front Office Manager on all issues/feedback raised in internal and external guest feedback & management reports
  • Undertake and complete any special projects, tasks, or other reasonable request by Front Office and/or Hotel
  • Manager and be available for emergency call out
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
  • Complete designated cashier and closing reports in the computer system
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Diploma in Hospitality
  • Minimum 2 years’ experience within a 4* or 5*Hotel and Restaurant practice
  • Computer Literacy: MS Office, MICROS, PMS system (Opera) Materials Control
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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