Team Leader II

Description

• To manage allocation and quality of work within area of responsibility

Duties

• Contribute to cost efficiencies through responsible utilisation of work related resources
• Deliver customer service through adherence to quality service standards
• Build and maintain stakeholder relationships
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
• Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
• Manage team delivery against goals in the area of responsibility
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines
• Track, control, and influence activities with the specific aim to increase and improve operational efficiencies

Requisites

• Minimum Qualification:
• 3 year industry related Diploma with NQF 6 certification
• Experience:
• Minimum of 3 years experience in a similar environment

Notes

• Only shortlisted applicants will be contacted