Team Leader


FNB Namibia is hiring a Team Leader, in Windhoek, Namibia.
  • Manage allocation and quality of work within area of responsibility
  • Manage costs/expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Ensures the management of daily client service requests. Ensures proactive client service and satisfaction, through direct personal action or referral to alternate sources
  • Ensures an improvement in customer survey results and ensure that service standards are adhered to
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
  • Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Track, control and influence activities with the specific aim to increase and improve operational efficiencies
  • Manages core processes and ensure that the correct procedures are applied and transactions/procedures are processed and followed
  • Collate, manage and report on daily/weekly/monthly operational progress as aligned to strategic objectives
  • Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards
  • Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
  • Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities
  • Grade 12 with 25 points
  • 3-4 years related experience
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications


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